PURCHASE GUARANTE
GARANTÍA DE COMPRA
Satisfaction Guarantee:
- Time period: The company establishes a period of time during which the customer can return the product or cancel the service if they are not satisfied. This period may vary depending on the company and the type of product or service.
- Return conditions: The company may establish certain conditions for the product to be eligible for return under the satisfaction guarantee. For example, the product generally must be in its original condition and must not have been used beyond what is necessary to evaluate its satisfaction.
- Return process: The customer usually has to follow a specific process to return the product and claim a refund. This may involve filling out a returns form, providing proof of purchase, and returning the product to the company according to the instructions provided.
- Refund or exchange: Once the company receives the returned product and verifies that it meets the requirements of the satisfaction guarantee, it generally proceeds to issue a full refund to the customer or offer an exchange for another product of equal value.
Payment Protection:
- Fraud Protection: Credit card issuers and payment service providers often offer fraud protection for cardholders. This may include the detection and prevention of fraudulent transactions, as well as the limited liability of the cardholder in the event of unauthorized use.
- Purchase insurance: Some credit cards offer purchase insurance that protects cardholders against loss or damage to products purchased with the card. This may include coverage for items that are stolen, damaged, or not delivered as promised.
- Money back guarantees: Some credit cards and payment services offer money back guarantees that allow consumers to request a refund if they are dissatisfied with a product or service, even if the seller does not offer a return policy.
- Dispute Protection: Credit cardholders can dispute charges with their card issuer if they believe they have been subject to fraud, have not received goods or services as promised, or have some other problem with a transaction.
- Secure online payments: Online payment services often use advanced security technologies, such as data encryption and two-factor authentication, to protect consumers’ financial information during online transactions.
It is important to review the payment protection policies of your credit card provider or payment service, as well as understand the guarantees and return policies associated with your purchases. This can help you make informed decisions and feel more confident when making financial transactions online or with credit cards.