FREQUENTLY ASKED QUESTIONS JVL TOURS PUNTA CANA
FREQUENTLY ASKED QUESTIONS JVL TOURS PUNTA CANA
How can I book a transfer from Punta Cana airport to my hotel?
Visit our website or online booking platform.
In the booking section, select the option of “Airport Transfers.
Enter the required information, such as your pickup location (Punta Cana airport) and your destination (hotel name or address)
Select the date and time of your arrival at the airport and provide your flight details (flight number, airline.
Choose the type of vehicle you prefer for your transfer (private, shared, VIP, depending on your needs and preferences.
Please review your booking to make sure all the information is correct.
Proceed to secure online payment to confirm your booking.
Once the booking is complete, you will receive an email confirmation with all the details of your transfer, including the driver’s contact information and instructions for meeting you at the airport.
What types of transfers do you offer in Punta Cana: private, shared, VIP?
Private Transfers:
Private transfers are ideal for those looking for comfort and privacy during their trip.
In this service, you will have a vehicle exclusively for you and your companions, without sharing it with other passengers.
It’s perfect for those who want a direct transfer from Punta Cana airport to their hotel or other destination, with no extra stops.
Shared Transfers:
Shared transfers are an economical and convenient option for travelers looking to save money and don’t mind sharing the vehicle with other passengers.
In this service, you share the transfer with other travelers who have destinations similar to or close to yours.
It’s a great way to meet other travelers and reduce commuting costs.
VIP Transfers:
Our VIP transfers offer a luxury and personalized service for those who want an exclusive and high-end experience.
In this service, you will receive special treatment and personalized attention from the moment you arrive at Punta Cana airport until your final destination.
Enjoy luxury vehicles, professional drivers, and additional services, such as onboard drinks and snacks, personalized assistance, and more.
What are the tourist destinations to which you offer transfers from Punta Cana?
Bavaro Beach:
Known for its stunning natural beauty and crystal clear waters, Bavaro Beach is one of the most popular destinations in Punta Cana.
Macau Beach: A less crowded and quieter beach, ideal for relaxing and enjoying the serenity of the natural environment.
Los Haitises National Park: This national park is famous for its spectacular landscapes of mangroves, caves, and rock formations. It is an ideal destination for nature and adventure lovers.
Saona Island: Located in the Parque Nacional del Este, this island is famous for its white sand beaches and turquoise waters. We offer transfers to the docks from where you can take boat trips to Saona Island.
Hoyo Azul: A stunning natural pool located in the heart of the jungle, known for its crystal clear water and unique beauty. It is a popular destination for hiking and outdoor activities.
Altos de Chavón: A charming Mediterranean village perched atop a cliff, known for its quaint architecture, craft shops, and panoramic views of the Chavón River.
Is it possible to customize the transfer according to my needs and preferences?
Vehicle Type: We offer a variety of vehicles to suit your needs, from standard cars to luxury VIP vehicles. You can select the type of vehicle that best suits your preferences and budget.
Pick-up time: We adjust to your arrival time at the airport or the time you prefer for your transfer. Just provide us with your flight details or preferred time and we’ll arrange pick-up according to your needs.
Personalized route: If you want to make stops on the way to your final destination or take a specific tourist route, we can tailor the transfer according to your preferences. Our drivers will be happy to help you plan the most convenient route and enjoy the sights along the way.
Additional services: If you need additional services during your transfer, such as child seats, WiFi internet access, in-flight beverages or any other special requests, we will be happy to accommodate your needs and provide you with a personalized transfer.
What is the average duration of a transfer from Punta Cana airport to a hotel?
The average duration of a transfer from Punta Cana Airport to a hotel can vary depending on several factors, such as the specific location of the hotel, traffic conditions, and the time of day. However, in general, the estimated transfer time from Punta Cana airport to the main resorts in the hotel zone is usually approximately 20 to 40 minutes.
It’s important to note that some hotels may be located farther away from the airport, which could increase transfer time. In addition, during periods of heavy traffic or at peak times, travel time may also be longer.
What safety measures do you implement in your transfers in Punta Cana?
Trained Drivers: All of our drivers are properly trained and certified, ensuring safe and responsible driving on all routes.
Modern, well-maintained vehicles: Our fleet of vehicles is made up of recent models and undergoes regular maintenance to ensure proper operation and safety on the road.
Cleaning and disinfection protocols: We carry out a thorough cleaning and disinfection of our vehicles after each transfer, following strict hygiene protocols to protect the health of our customers.
Use of safety equipment: All our vehicles are equipped with seat belts and other standard safety measures to ensure the protection of passengers in case of any eventuality.
Real-time monitoring: We have real-time monitoring systems that allow us to monitor the status of our vehicles and the location of transfers at all times, allowing us to respond quickly to any situation.
Compliance with local regulations: We make sure to comply with all local regulations and safety regulations in force in Punta Cana and in the Dominican Republic in general.
What is the cancellation and refund policy for transfers in Punta Cana?
Free cancellation in advance: If you need to cancel your transfer, we offer you the possibility to do it for free as long as you do it a certain period in advance. The advance time required may vary depending on the booking and type of transfer, but is usually at least 24 hours prior to the scheduled transfer.
Late Cancellations: In case of cancellations made within the period stated for free cancellations, cancellation fees may apply. The exact rate will depend on the specific policy of each booking and will be clearly detailed at the time of booking.
Refunds: If you have prepaid for your transfer and meet the stated cancellation requirements, we will refund you the full or partial amount in accordance with our policy. Refunds will be processed in a timely manner and will be made through the same payment method you used when booking.
Booking Modifications: If you need to change the date, time or details of your transfer, we will do our best to accommodate your changes, subject to availability. Additional charges may apply for modifications that involve a change in the cost of the transfer.
Can I book additional transfers during my stay in Punta Cana?
To book additional transfers during your stay, simply contact our customer service team or use our online platform to make your reservation. Indicate the date, time and details of the additional transfer you need, and we will take care of coordinating everything for you.
Whether you need transfers to other tourist destinations, additional excursions, or simply want a shuttle to explore the area during your stay, we’re here to help you make the necessary arrangements.
How can I contact the shuttle service in case of emergency or last-minute changes?
Emergency Phone Number: We provide you with an emergency phone number available 24 hours a day, 7 days a week. This number is intended for urgent situations, such as sudden changes in flight schedules, last-minute cancellations, or any other emergency related to your transfer.
Contact email: You can also contact us via email. We have a dedicated team that constantly monitors our inbox and will respond to your queries and requests as quickly as possible.
Instant messaging: Depending on our communication options, you can also communicate with us via instant messaging, such as WhatsApp, if we offer this service.
Are transfers offered from hotels in Punta Cana to nearby tourist attractions?
Some of the nearby tourist attractions that we offer transfers to include:
Beaches: Bavaro Beach, Macao Beach, Juanillo Beach, among others.
Natural Parks: Los Haitises National Park, Eastern National Park, Hoyo Azul.
Islands and Cays: Saona Island, Catalina Island.
Towns and Cities: Altos de Chavón, Higüey, La Romana.
Cultural Attractions: Santo Domingo (the capital of the Dominican Republic), Punta Cana Caves.
Whether you want to relax on the beautiful beaches, explore the lush nature, immerse yourself in the local culture, or go on exciting excursions, we are here to take you wherever you want. Our transfers are designed to provide you with comfort and convenience, allowing you to make the most of your time in Punta Cana without having to worry about transportation.
If you have any specific questions about transfers to a particular tourist attraction, please do not hesitate to contact us. We will be happy to help you plan your transfers and make sure you have an unforgettable experience in Punta Cana.
Are there transfer options with a driver who speaks languages other than Spanish?
Yes, we offer transfer options with drivers who speak languages other than Spanish to meet the needs of our international customers. We understand that clear and effective communication is critical to a comfortable and satisfying transfer experience, which is why we strive to provide drivers who speak several popular languages.
Some of the additional languages that may be available include:
English
French
German
Italian
Russian
Portuguese
If you prefer to have a driver who speaks a specific language in addition to Spanish, please let us know when making your booking and we will do our best to accommodate your preferences. We work with a network of trained multilingual drivers to ensure you can easily communicate during your transfer and enjoy a hassle-free experience in Punta Cana.
If you have any specific preferences regarding the driver’s language, please feel free to let us know when making your booking. We’re here to accommodate your needs and make sure you have a smooth and enjoyable transfer experience in Punta Cana.
What is the recommended time to book a transfer in Punta Cana in advance?
The recommended time to book a Punta Cana transfer in advance may vary depending on several factors, such as the tourist season, vehicle availability, and demand at the time of your trip. However, here are some general guidelines that can help you plan your reservation in advance:
High season: During peak tourist periods, such as the winter months and spring break, it is recommended to book your transfer as far in advance as possible, ideally several weeks in advance. This will help ensure vehicle availability and avoid last-minute issues.
Low season: If you’re traveling during the low season, you may be able to book your transfer less in advance, even a few days before your arrival. However, booking in advance can still offer you peace of mind that you have your transportation insured and can allow you to take advantage of potential discounts or special offers.
Special Events: If you’re traveling during special events or festivities in Punta Cana, such as local festivals or sporting events, it’s advisable to book in advance, as demand for shuttle services can be high during those periods.
In general, it is recommended to book your transfer as far in advance as possible to ensure availability and avoid setbacks during your trip. Plus, by booking in advance, you can benefit from more competitive rates and have the peace of mind of having your transportation secured. It’s always a good idea to plan ahead, especially if you have specific schedules to stick to or if you’re traveling in large groups.
Do you offer assistance for people with reduced mobility when transferring in Punta Cana?
Yes, we offer assistance for people with reduced mobility in our transfers in Punta Cana. We strive to provide an inclusive and accessible service for all our customers, regardless of their mobility needs.
Adapted vehicles: We have a fleet of vehicles that includes options adapted for people with reduced mobility, such as wheelchair accessible vehicles, access ramps and other assistive devices.
Trained Drivers: Our drivers are trained to provide assistance to people with reduced mobility, including helping with loading and unloading wheelchairs, vehicle access, and any other specific needs they may have.
Clear communication: We make sure to maintain clear and open communication with our customers to understand their needs and ensure we can provide the right assistance during the move.
If you need assistance for people with reduced mobility during your transfer in Punta Cana, we recommend that you inform us at the time of booking so that we can take the necessary measures and make sure that your transfer is as comfortable and safe as possible. We are committed to providing an inclusive and accessible service for all our customers.
What is the payment and booking confirmation process for transfers in Punta Cana?
Service selection: First, you select the transfer service you need, specifying details such as the pickup location, destination, date and time of the transfer, as well as the number of passengers and any additional requirements you have.
Quote & Price Confirmation: Once you’ve provided your transfer details, you’ll receive a quote on the price of the service. This quote may vary depending on factors such as the distance of the transfer, the type of vehicle, and any additional services requested.
Booking Confirmation: After reviewing the quote and making sure all the information is correct, you will proceed to confirm your booking. This can be done online through our booking platform, by phone or by email, depending on the contact options we offer.
Secure payment: Once your booking is confirmed, you will proceed to the secure payment of the transfer service. This can be done online using a credit or debit card, through bank transfer, or other accepted payment methods.
Email Confirmation: Once payment is complete, you will receive an email confirmation that will include all the details of your booking, such as transfer information, driver name, emergency contact number, and any relevant additional instructions.
It is important to note that the specifics of the payment and confirmation process may vary depending on the service provider and the booking platform used. However, in general, this is the typical process followed to book and pay for transfers in Punta Cana. If you have any questions or need more information about the booking process, please do not hesitate to contact our customer service team. We will be happy to help you.